Terms & Conditions

Accuracy of Details
Whilst every effort has been made to ensure accuracy, please remember facilities and services may alter. The Glen Hotel can not be held responsible for any changes that arise or errors that may occurr. All other details are accurate to the best of our knowledge at the time of publication. However, we cannot be held responsible for changes which occur from time to time.
 

Cancellation Policy
Cancellations for a hotel room reservation must be received within 48 hours of that reservation date. If cancellation is not received by the required date, the hotel will charge for one night's accommodation. 

Cancellation of a function must be received at least two weeks prior to the event. If cancellation is not received by the required date, the hotel will charge for expenses incurred associated with the function. A full detailed summary of expenses incurred will be provided should cancellation not be received in accordance with the above.
 

Room Occupancy Levels
All displayed rates and services are intended for 1 person for a single room, 2 persons for a double or twin room and 3 persons for a triple room or family room reservation.

Guest Privacy
We respect all of our guests' right to privacy whilst staying at the hotel and we expect that guests shall at all times respect the privacy and comfort of other guests staying at the hotel. Should a guest or guests repeatedly ignore requests for respecting the comfort of other guests they will be requested to leave the hotel.

Only registered guests of the hotel are permitted to stay in the rooms. Any person found to be staying without a reservation will be asked to leave immediately.

Arrivals and Departures
Check in at the hotel is from 12 noon on the day of arrival. Check out is required by 10am.